Logo Total Quality Express
(509) 319-9054

Privacy Policy

Total Quality Express LLC Effective date: August 25, 2026

Total Quality Express LLC (“Total Quality Express,” “we,” “us,” or “our”) operates the website totalqualityexpress.com (the “Site”). We provide home remodeling services — including kitchen remodeling, bathroom remodeling, flooring, and fireplace design — in Renton, WA and the surrounding Greater Seattle area.

This Privacy Policy explains what information we collect through the Site, how we use it, and the choices you have. By using the Site, you agree to the practices described below.

1. Information We Collect

Information you provide to us

When you contact us through the Site, request a free estimate, call us, or email us, we may collect:

  • Your name
  • Email address
  • Phone number
  • The contents of your message, including details about your project and property

We collect this information only when you choose to provide it — for example, through our “Get in Touch” contact form or by requesting a consultation.

Information collected automatically

When you visit the Site, certain information is collected automatically through cookies and similar technologies, including:

  • IP address and approximate location (city/region)
  • Browser type and device information
  • Pages visited, time spent on the Site, and how you arrived at the Site (for example, from a search engine or advertisement)

This information is collected through the analytics and advertising tools described in Section 3.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested estimates and consultations
  • Schedule and perform remodeling services
  • Communicate with you about your project
  • Understand how visitors use the Site so we can improve its content and performance
  • Measure the effectiveness of our advertising and reach people who may be interested in our services
  • Comply with legal obligations and protect our legal rights

We do not sell your personal information.

3. Cookies, Analytics, and Advertising Technologies

The Site uses cookies — small text files stored on your device — and similar technologies provided by third parties:

Google Analytics. We use Google Analytics to understand how visitors use the Site (pages viewed, session duration, traffic sources). Google may set cookies and collect your IP address and usage data. You can learn how Google uses data at policies.google.com/technologies/partner-sites and opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Meta (Facebook) Pixel. We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram and to show our ads to people who may be interested in our services. Meta may collect information about your visit to the Site and combine it with your Meta account activity. You can manage your ad preferences at facebook.com/ads/preferences and learn more at facebook.com/privacy/policy.

Embedded content. Pages on the Site include content served by third parties, such as Google Maps (to show our location and service area) and a Google reviews widget (to display customer reviews). These providers may set their own cookies and collect data in accordance with their own privacy policies.

Your choices. Most browsers let you refuse or delete cookies through their settings. If you disable cookies, the Site will still work, but some features may function differently. You can also opt out of interest-based advertising by visiting aboutads.info/choices (Digital Advertising Alliance) or optout.networkadvertising.org (Network Advertising Initiative).

4. How We Share Information

We do not sell or rent your personal information. We share information only with:

  • Service providers that help us operate the Site and our business — such as website hosting, analytics providers (Google), and advertising platforms (Meta) — and only as needed to perform those services
  • Professional advisers and authorities when required by law, court order, or to protect our legal rights, property, or safety
  • A successor business in the event of a merger, acquisition, or sale of our business assets, in which case this Privacy Policy will continue to apply to your information

5. Data Retention

We keep the personal information you submit through the Site for as long as needed to respond to your inquiry, perform services for you, meet legal, tax, and accounting requirements, and maintain business records. When information is no longer needed, we delete or de-identify it.

6. Security

We use reasonable administrative and technical safeguards to protect your information, including secure (HTTPS) connections on the Site. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

The Site and our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

8. Your Privacy Choices and Rights

  • Access, correction, deletion. You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at totalqualityexpressllc@gmail.com. We will respond within a reasonable timeframe.
  • Marketing communications. If you receive marketing communications from us, you can opt out at any time by replying with your request or contacting us directly.
  • Do Not Track. Some browsers send “Do Not Track” signals. Like most websites, the Site does not currently respond to these signals; you can instead use the cookie and advertising opt-outs described in Section 3.

California Residents

If you are a California resident, California law may provide you with additional rights regarding your personal information, including the right to know what categories of personal information we collect (identifiers and internet activity, as described in Sections 1 and 3), the purposes for which we use it (Section 2), and the right to request deletion. We do not sell personal information as defined by California law. To exercise these rights, contact us at totalqualityexpressllc@gmail.com or (509) 319-9054. We will not discriminate against you for exercising your privacy rights.

9. Third-Party Links

The Site contains links to third-party websites and profiles, including our Instagram and Facebook pages, Google Maps, and review platforms. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date above. Your continued use of the Site after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Total Quality Express LLC 950 Harrington Avenue Northeast, Suite S314 Renton, WA 98056

Phone: (509) 319-9054 Email: totalqualityexpressllc@gmail.com Office hours: Monday–Thursday, 9:00 AM – 5:00 PM